Welcome to French Affair!

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Customer Service

Pricing

All prices are quoted in AUD and include GST.

Product availability

All items are subject to availability. Occasionally, an item sells out or is discontinued. You will be notified immediately if stock is not available or if delivery will be delayed.

Delivery

Items are usually sent by Australia Post regular mail or by courier.  We cannot be held responsible for any delays or losses by the Australia Post or the courier. If you wish to pay for registered or express post, please contact French Affair and we will contact you to provide a quote for your choice of delivery.  Your order will normally be sent within two business days. Pick up is available from Artarmon in Sydney by prior arrangement.

Payment

Payment is via Paypal's secure website - choose to pay with Visa, Mastercard or from your bank account. It's fast, easy and secure. If you would prefer to pay by bank transfer, please contact French Affair for bank account details.  Cash payment is possible for personal pickup by prior arrangement.

100% Happy guarantee

We want you to be delighted, so all products have a money back guarantee.  Please contact French Affair immediately if you have any concerns so we can arrange a refund or replacement.  The goods must be returned in original packaging in “as new” condition within ten days of delivery. You will be responsible for the cost of postage to return the goods.  We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we don’t receive the returned goods, we can’t issue an exchange or refund, so we strongly suggest you use a traceable postage method.  We will pay postage to resend any replacement goods to you.  For items that have been damaged in transit please contact French Affair to discuss replacement or refund.