Delivery

When will my order be sent?

The short answer?  Your order will normally be sent within one business day.

And here’s the long answer. We know you can’t wait for your order to arrive. As soon as the order comes through, we do a little happy dance and get to work to finalise it for you. If your order is in by lunchtime, we’ll usually race it off to the post office on the same day.

Custom-made orders take a day or two extra to make up, so please allow for this.

For urgent items, remember to choose Express Post at checkout.

Postage

Orders are sent from Maleny in Queensland's Sunshine Coast hinterland by Australia Post. (Yes, I know what you're thinking - it's a stunning part of the world to live!)

Standard postage is $9.50 Australia wide. Express Post is $15 and can be selected at checkout.

We’ll email your tracking number when your order is sent. Fabric sample packs sent by standard post are an exception, as they are sent as untracked letters. If you don’t receive your tracking email, check your junk and spam folders first, then contact us and we’ll send it again.

Once your order has been dispatched, Australia Post is responsible for its delivery, and delays or delivery issues are outside our direct control. If your order hasn’t arrived, please contact us and we’ll help investigate with Australia Post. Your rights under the Australian Consumer Law continue to apply.