Refund policy

No fuss returns, refunds and exchange

100% happy guarantee

All standard products have a money back guarantee. If you change your mind or are not 100% happy, we offer refund or replacement – your choice. For change of mind returns, please let us know within 30 days of purchase. Can’t get better than that! 

What if I get the size wrong or the colour just isn’t right?  

We want you to be 100% delighted with your purchase.

What if it doesn’t fit, the design doesn’t quite go with your décor or your partner hates it? We get it. Sometimes, things just don’t work out the way you hope. For eligible standard items, we’ll exchange or refund. No fuss!

How to return

The first step is to get in touch. Contact me so we can arrange what suits you best. Then return the item to:

French Affair,
PO Box 292,
Maleny Qld 4552

For change of mind returns, please return the item in its original packaging and in as new condition. These conditions do not apply when you are seeking a remedy under the Australian Consumer Law. We strongly suggest you use a postage method that involves tracking.  For change of mind returns, we can’t accept responsibility for returns that go astray and can’t be tracked.

Who pays for postage?

If the goods are faulty or we made a mistake with your order, we pay for postage.

If you change your mind or buy the wrong size, you pay for postage. Sound fair?

Refund or exchange

For a change of mind return, your refund will be processed as soon as we receive the item back in good condition.

For a change of mind exchange, when the item arrives back safely, we’ll issue you with a store credit to go towards your replacement.

Do you need a speedy exchange? Simply buy your new order online and we’ll post it immediately. When your original order arrives back safely, we’ll issue your refund.

For change of mind returns, the refund or store credit will be for the product cost only. The original postage costs are not refunded.

Custom made products and sale items

Sale items and custom made products cannot be returned or exchanged if you change your mind. Custom made products are created just for you, so please double check your measurements and fabric choice before ordering. These conditions do not affect your rights under the Australian Consumer Law if an item is faulty or does not meet a consumer guarantee.